| Administrators | Manage platform setup and configuration, ensuring services are properly defined and available. | - Set up and configure activity/message types , integrations, user roles, users - Customize workflows - Oversee platform operations | Centro Application |
| Service Managers | Handle requests from end users, providing timely and professional responses to ensure high-quality service. | - Manage incoming requests, post notices, initial comms- Resolve issues - Ensure high client satisfaction | Centro Application |
| End Users | Clients of our clients who use the platform to submit requests and engage with service managers for support. | - Submit service requests Interact with service managers Receive support | Centro Webapp |